Questionnaire

This questionnaire developed as part of the current in the enterprise quality management system ISO 9001: 2008 in order to assess customer satisfaction. Confidentiality of the information provided is guaranteed.

Introduce yourself


Feedback


Please rate on a 10-point scale the degree of your satisfaction with our product (1 - bad ...... 10 - excellent)

The availability of information that is necessary to you for order
1 2 3 4 5 6 7 8 9 10
Satisfaction of operativeness informing about terms of order execution
1 2 3 4 5 6 7 8 9 10
The time spent on order processing
1 2 3 4 5 6 7 8 9 10
Satisfaction of actual terms of delivery / execution of works
1 2 3 4 5 6 7 8 9 10
Availability of information about the product
1 2 3 4 5 6 7 8 9 10
Informing regular customers of new products, features
1 2 3 4 5 6 7 8 9 10
The ratio of staff to clients
1 2 3 4 5 6 7 8 9 10
The efficiency of the staff in general
1 2 3 4 5 6 7 8 9 10
Satisfaction of the quality of purchased products
1 2 3 4 5 6 7 8 9 10
Level of efficiency in dealing with reclamations
1 2 3 4 5 6 7 8 9 10
A measure of satisfaction offered assortment
1 2 3 4 5 6 7 8 9 10
The dynamics of increasing level of service (do you feel positive changes in this direction)
1 2 3 4 5 6 7 8 9 10


How did you know about our company / product?







Specify all sources, where you saw the advertisement of our products











- Fields obligatory for filling